HOW WE WORK
It’s fantastic when a client knows exactly what they want. Their Moores of London account manager will provide a competitive quotation and visual proof. Upon approval, our Account & Supply Chain Management expertise will ensure the order is executed seamlessly and as promised.
Where we really thrive is when a client is looking for a more collaborative approach from us.
UNDERSTANDING AND PRODUCT SHOWCASING
Whether we are already working together or learning about your brand values and guidelines for the first time we will gather as much information and understanding as possible about your specific project requirements. We are happy to do this remotely or face to face. One of the things we love to do at Moores of London is pack up some sample bags and head over for a meeting (or host at our offices also). Playing with the latest innovative giveaway or touching and smelling our luxury leather gifts is a great way to spend a meeting whilst generating ideas together.
Based on the information received, we will utilise our long-standing relationships, built with our partner factories over many years who share our commitment to high quality and reliability, to prepare a tailored proposal for our client. This could be made up of products we already supply with specific branding and/or fully bespoke and design-led ideas.
VISUAL PROOFS AND SAMPLING
When the client has chosen the ideal gift(s) that they feel will enhance their brand loyalty, we will provide a visual proof showcasing all aspects of design and branding as discussed. We will also prepare pre-production samples if necessary. Depending upon the product being considered there may or may not be a charge for this.
PRODUCTION AND QUALITY CONTROL
Upon approval of the visual proof/sample we will go to production and execute the order accordingly. Once finished, on time, we will check the production to ensure all has been made in line with our instruction to ensure our client’s expectations are met and hopefully exceeded.
Delivery worldwide is no problem due to our various courier and freight forwarder relationships. We will always ensure to understand about all paperwork or certification requirements for the specific destination so that any customs clearance is as seamless as possible. All this will be communicated to our client ahead of going to production.
ONGOING ACCOUNT MANAGEMENT
Our account management goes beyond a successful delivery. We always look to be debriefed on our client’s project to ensure all went as expected and if necessary where things can be improved for next time.